Shipping Policy
At Sand + Fog, timely delivery of your order is a priority. This policy outlines our order processing, shipping methods, delivery timelines, and related conditions specific to orders shipped within the United States.
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation containing the details and delivery address you provided. Please check this confirmation carefully to ensure all information is accurate.
Order Processing Time
We prepare your order for shipment within 1-3 business days. Processing duration may vary depending on factors such as product availability and order verification requirements.
Orders placed outside of our normal business days will begin processing on the next business day.
Shipping Methods and Fees
Shipping options available for your order depend on your delivery address and the characteristics of the products ordered. Shipping fees are calculated and displayed during checkout before payment is completed.
Estimated Delivery Time
Once processed and dispatched, delivery typically takes between 5-10 business days. Please be aware that delays can occur due to unforeseen events such as carrier disruptions, weather conditions, customs procedures, or other transportation issues.
Package Tracking
When available, tracking information is provided after your order ships. Note that tracking updates may take some time to reflect after the carrier receives your package. If tracking details are not immediately visible or incomplete, please allow reasonable time for the system to update.
Accuracy of Shipping Information
Customers are responsible for entering exact delivery details at checkout. If you discover an error in your address, contact Sand + Fog customer support immediately at 4805880@makoli.sbs. We will do our best to correct the information prior to shipment, but changes cannot be guaranteed once order fulfillment has started.
Delivery Attempts
Delivery is managed by the carrier. If a delivery attempt fails, the carrier may retry, hold the package for pickup, or return it according to their procedures. Please follow instructions from the carrier for next steps in case of unsuccessful delivery.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please first check the tracking details. Should you need further assistance, contact us, and we will review shipment information with you to determine appropriate actions.
International Shipping and Customs
This policy applies to shipments within the United States. For international orders, be aware that customs duties, taxes, import restrictions, and extra fees may apply and are typically the recipient’s responsibility unless otherwise stated at checkout.
Policy Updates
Sand + Fog reserves the right to update shipping procedures as our fulfillment capabilities evolve. The most current policy will always be posted on this page.